A consumer survey by Game Informer magazine has revealed some astounding facts, the prime among them being that one out of every two Xbox 360 units sold is malfunctional; yet, owners will be undeterred by the hardware failure and still buy the console in the future!
Game Informer conducted a survey of over 5,000 readers, asking them questions about all three next-gen video game consoles.
The Xbox 360 has been notorious for a string of technical failures, the most widely renowned being the dreaded ‘Red Ring Of Death’. This author himself has faced that problem and knows quite a few others who have encountered Microsoft’s new version of the BSOD.
The survey found that the Xbox 360 has a 54.2 per cent failure rate, compared to 10.6 per cent for the PS3 and the Wii's 6.8 per cent.
“Microsoft also seized the gold medal for unhelpful customer service, taking nearly a month to repair or replace a console, while Nintendo and Sony stuck closer to a week. Only 37.7 percent of Microsoft customers found the company's customer service was "very helpful," compared to 51.1 percent of Sony and 56.1 percent for Nintendo,” reported The Consumerist.
The only positive aspect for the Redmond giant was that of the three consoles, the Xbox 360 is definitely used the most. “About 40.3 per cent of 360 owners play it 3 to 5 hours a day, with 37 per cent of PS3 owners doing the same. And unsurprisingly, a full 40.4 per cent of Wii owners turn that console on less than an hour a day,” Gizmodo wrote.
The most shocking number from the survey – and frightening from a consumer perspective – is only 3.8 percent of Xbox 360 owners said they'd never buy another Xbox because of hardware failure. And we thought we were the only masochists around…