Help...PC restarts all of a sudden..
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Thread: Help...PC restarts all of a sudden..

  1. #1
    Mad Eyed Llama himadri_sm's Avatar
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    Default Help...PC restarts all of a sudden..

    A new & strange problem...while working my pc has started to restart suddenly with a BLUE SCREEN ERROR..the trouble is the BSOD lasts for microseconds only..so i cannot note down the error message..it usually happens when i'm working on lots of things..for instance i have firefox open..downloads on & then i click on my computer..the pc just restarts..so it basically happens when i switch to a different task...login happens as usual and i do not get any errors on disk checking..however when the system starts iget the error message-- the system has recovered from a serious error..with the following info- Error signature
    BCCode: 19 BCP1 : 00000020 BCP2: E2D1179A BCP3: E2D121B2
    BCP4 : 4D430C0E OSVer: 5_1_2600 SP: 2_0 Product: 256_1

    Technical information
    the following files will be included in this error report:
    C:\DOCUME~1\HSM\LOCALS~1\Temp\WER87bb.dir00\Mini10 0408-03.dmp
    C:\DOCUME~1\HSM\LOCALS~1\Temp\WER87bb.dir00\sysdat a.xml

    Here is the hijack this log file:
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 11:38:12 AM, on 10/4/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
    C:\Program Files\SOFTWARES\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe
    C:\Program Files\SOFTWARES\Autodesk 3ds Max 9\mentalray\satellite\raysat_3dsmax9_32server.exe
    C:\Program Files\SOFTWARES\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe
    C:\Program Files\SOFTWARES\IObit SmartDefrag\IObit SmartDefrag.exe
    C:\Program Files\SOFTWARES\Nokia\Nokia PC Suite 6\LaunchApplication.exe
    C:\Program Files\DNA\btdna.exe
    C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    C:\Program Files\SOFTWARES\SRS Labs\Audio Sandbox\SRSSSC.exe
    C:\Program Files\DAEMON Tools\daemon.exe
    C:\Program Files\SOFTWARES\Internet Download Manager\IEMonitor.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\SOFTWARES\Mozilla Firefox\firefox.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\SOFTWARES\Nokia\Nokia PC Suite 6\OneTouchAccess.exe
    C:\Program Files\Windows Media Player\wmplayer.exe
    C:\Program Files\SOFTWARES\Trend Micro\HijackThis\HijackThis.exe

    O2 - BHO: IDMIEHlprObj Class - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\Program Files\SOFTWARES\Internet Download Manager\IDMIECC.dll
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: ClickCatcher MSIE handler - {16664845-0E00-11D2-8059-000000000000} - C:\Program Files\Common Files\ReGet Shared\Catcher.dll
    O2 - BHO: IEVkbdBHO Class - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\SOFTWARES\Kaspersky Lab\Kaspersky Anti-Virus 2009\ievkbd.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\SOFTWARES\Java\bin\ssv.dll
    O3 - Toolbar: ReGet Bar - {17939A30-18E2-471E-9D3A-56DD725F1215} - C:\Program Files\SOFTWARES\ReGet Software\ReGet Deluxe 5.2\IEBar.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O4 - HKLM\..\Run: [AVP] "C:\Program Files\SOFTWARES\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe"
    O4 - HKLM\..\Run: [SmartDefrag] "C:\Program Files\SOFTWARES\IObit SmartDefrag\IObit SmartDefrag.exe" /StartUp
    O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\Program Files\SOFTWARES\Nokia\Nokia PC Suite 6\LaunchApplication.exe -startup
    O4 - HKCU\..\Run: [BitTorrent DNA] "C:\Program Files\DNA\btdna.exe"
    O4 - HKCU\..\Run: [SRS Audio Sandbox] "C:\Program Files\SOFTWARES\SRS Labs\Audio Sandbox\SRSSSC.exe" /hideme
    O4 - HKCU\..\Run: [BitComet] "C:\Program Files\SOFTWARES\BitLord\BitLord.exe"
    O4 - HKCU\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
    O4 - HKCU\..\Run: [IDMan] C:\Program Files\SOFTWARES\Internet Download Manager\IDMan.exe /onboot
    O4 - HKUS\S-1-5-18\..\Run: [Nokia.PCSync] C:\Program Files\SOFTWARES\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [Nokia.PCSync] C:\Program Files\SOFTWARES\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'Default user')
    O4 - Startup: Metacafe.lnk = C:\Program Files\Metacafe\MetacafeAgent.exe
    O4 - Global Startup: Metacafe.lnk = C:\Program Files\Metacafe\MetacafeAgent.exe
    O8 - Extra context menu item: Download all links with IDM - C:\Program Files\SOFTWARES\Internet Download Manager\IEGetAll.htm
    O8 - Extra context menu item: Download FLV video content with IDM - C:\Program Files\SOFTWARES\Internet Download Manager\IEGetVL.htm
    O8 - Extra context menu item: Download with IDM - C:\Program Files\SOFTWARES\Internet Download Manager\IEExt.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\SOFTWA~1\MICROS~1\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\SOFTWARES\Java\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\SOFTWARES\Java\bin\ssv.dll
    O9 - Extra button: Web traffic protection statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\SOFTWARES\Kaspersky Lab\Kaspersky Anti-Virus 2009\SCIEPlgn.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O17 - HKLM\System\CCS\Services\Tcpip\..\{651EBC7A-FCD8-4FCD-A6C2-54D441CF4710}: NameServer = 202.56.230.5 202.56.240.5
    O20 - AppInit_DLLs: C:\PROGRA~1\SOFTWA~1\KASPER~1\KASPER~1\mzvkbd.dll, C:\PROGRA~1\SOFTWA~1\KASPER~1\KASPER~1\mzvkbd3.dll
    O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
    O23 - Service: Kaspersky Anti-Virus (AVP) - Kaspersky Lab - C:\Program Files\SOFTWARES\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: mental ray 3.5 Satellite (32-bit) (mi-raysat_3dsmax9_32) - Unknown owner - C:\Program Files\SOFTWARES\Autodesk 3ds Max 9\mentalray\satellite\raysat_3dsmax9_32server.exe
    O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe

    --
    End of file - 6092 bytes

  2. #2
    Legen-wait for it-dary! dheeraj_kumar's Avatar
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    Default Re: Help...PC restarts all of a sudden..

    C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
    C:\Program Files\SOFTWARES\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe
    C:\Program Files\SOFTWARES\IObit SmartDefrag\IObit SmartDefrag.exe
    C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    C:\Program Files\SOFTWARES\SRS Labs\Audio Sandbox\SRSSSC.exe
    C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    C:\Program Files\DAEMON Tools\daemon.exe

    Disable all software at first, and keep on enabling one by one to find the fault. By disable I mean rename the entire software's directory.
    If the Start Windows Restart when Windows starts check box is checked Windows Restart will start automatically every time Windows is started. - Actual excerpt from a windows program help file

  3. #3
    Broken In afonofa's Avatar
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    Lightbulb Re: Help...PC restarts all of a sudden..

    Code:
    My Computer 
    > Properties 
    > Advanced tab
    > Startup and Recovery settings
    > uncheck Automatically Restart
    > OK > OK
    You should be able to read the error message on the next BSOD.

  4. #4
    The Black Waltz
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    Default Re: Help...PC restarts all of a sudden..

    The HT log seems to be clean. I think this is a problem with the hardware. Could be due to RAM faults.
    #krow @ irc.freenode.net

  5. #5
    Human Spambot
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    Default Re: Help...PC restarts all of a sudden..

    It cud be either due RAM ,SMPS or Virus...IMO
    HTC One V | Gionee P2 | Nikon D3100 | Apple Ipod Touch 4G | SM ES18 | Casio Edifice EX106 | WD My Passport 1 TB | Seagate Backup Plus Slim 500GB
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  6. #6
    The Black Waltz
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    Default Re: Help...PC restarts all of a sudden..

    I don't think it's due to the PSU. When PSUs go wrong, they don't show BSODs. (correct me if I'm wrong.)
    I think it's with the RAM. Try cleaning it with a pencil eraser. Do it gently though.
    #krow @ irc.freenode.net

  7. #7
    Legen-wait for it-dary! dheeraj_kumar's Avatar
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    Default Re: Help...PC restarts all of a sudden..

    BSODs are mostly due to driver conflicts. Thats why I suggested him stuff in #2.
    If the Start Windows Restart when Windows starts check box is checked Windows Restart will start automatically every time Windows is started. - Actual excerpt from a windows program help file

  8. #8
    Human Spambot
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    Default Re: Help...PC restarts all of a sudden..

    Quote Originally Posted by beta testing View Post
    I don't think it's due to the PSU. When PSUs go wrong, they don't show BSODs. (correct me if I'm wrong.)
    I think it's with the RAM. Try cleaning it with a pencil eraser. Do it gently though.
    Ya i know but a faulty PSU can damaged ur RAM,mobo,HDD.etc....
    HTC One V | Gionee P2 | Nikon D3100 | Apple Ipod Touch 4G | SM ES18 | Casio Edifice EX106 | WD My Passport 1 TB | Seagate Backup Plus Slim 500GB
    AMD FX6300, Corsair 8GB DDR3, Sapphire HD6770, Gigabyte 78LMTUSB3, NZXT Gamma, Logitech G300

  9. #9
    Broken In
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    Default Re: Help...PC restarts all of a sudden..

    Just remove the RAM and clean it and try to put in another slot or the same slot.i think it will works.

  10. #10
    Mad Eyed Llama himadri_sm's Avatar
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    Default Re: Help...PC restarts all of a sudden..

    Here is the error in BSOD :
    BAD_POOL_CALLER

    Technical information:
    STOP :0X000000C2(0X00000007,0X00000CD4,0XE409F9E0,0XE40 9F9E0)

    Begining dump of physical memory
    Physical memory dump complete.

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